When you use Propelio, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our Terms of Services.
Last modified: March 18, 2021
Effective date: March 18, 2021
This notice applies to users of Propelio’s services anywhere in the world, including users of Propelio’s apps, websites, features, or other services.
This notice describes how Propelio and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy.
All those subject to this notice are referred to as “users” in this notice.
In addition, please note the following:
III. Data collections and uses
A. The data we collect
The following data is collected by or on behalf of Propelio:
1- Data provided by users. This includes:
2- Data created during use of our services. This includes:
3- Data from other sources. This includes:
Propelio may combine the data collected from these sources with other data in its possession.
B. How we use personal data
Propelio collects and uses data to enable reliable and convenient real estate data and marketing services. We also use the data we collect:
Propelio does not sell or share user personal data with third parties for their direct marketing.
Propelio uses the data it collects for purposes including:
1- Providing services and features. Propelio uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
2- Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
3- Customer support. Propelio uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:
4- Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, and develop new features and products in connection with our services.
5- Enabling communications between users. For example, a user may send a direct message to a team member about a property, or add notes to a property log for team communication.
6- Marketing. Propelio may use the data we collect to market our services to our users. This includes sending users communications about Propelio services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Propelio’s services, and user preferences and settings.
7- Non-marketing communications. Propelio may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Propelio or its partners.
8- Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Propelio’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
9- Automated decision-making
We use personal data to make automated decisions relating to use of our services. This includes:
To object to a deactivation resulting from these processes, please contact Propelio customer support.
C. Cookies and third-party technologies
D. Data sharing and disclosure
Some of Propelio’s products, services, and features require that we share data with other users or at a user’s request. We may also share data for legal reasons or in connection with claims or disputes.
Propelio may share the data we collect:
1- With other users
This includes sharing:
2- At the user’s request
This includes sharing data with:
3- With the general public
Questions or comments from users submitted through public forums such as Propelio blogs and Propelio social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
4- With the Propelio account owner
5- With Propelio service providers and business partners
Propelio provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
6- For legal reasons or in the event of a dispute
Propelio may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Propelio’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
7- With consent
Propelio may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletion
Propelio retains user data for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. Propelio may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy.
Propelio retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.
Users may request deletion of their account at any time by sending an email to [email protected].
Following an account deletion request, Propelio deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. For Users, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
F. Grounds for processing
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Propelio’s legitimate interests, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
A- To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
B- For purposes of the legitimate interests of Propelio
This includes using personal data to maintain and enhance our users’ safety and security.
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing Propelio’s Terms of Service.
C- To fulfill Propelio’s legal obligations
For example, Propelio may share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
D- With consent
Propelio may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.
IV. Choice and transparency
Propelio enables users to access and control the data that Propelio collects, including through:
Propelio also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Propelio restrict its processing of user personal data.
A- Privacy settings
Settings menus in the Propelio app for give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Propelio. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Propelio uses users’ device location services to make it possible to track driving for dollars routes as well as nearby property information. Location data helps improve our services, including route tracking, navigation, property pinning, and customer support.
Users may enable or disallow Propelio to collect location data from their mobile devices through the Settings in the Propelio app. Users can enable or disallow such collections through the settings on their mobile device.
Propelio provides users with drive status notifications and updates related to activity on their account. These notifications are a necessary part of using the Propelio app and cannot be disabled.
Users may enable Propelio to send push notifications about discounts and news from Propelio. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Propelio app.
B- Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Propelio app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Propelio app seeks before their first use of the app, and use of the app constitutes a grant of such permission.
C- Marketing opt-outs
Users may opt out of receiving promotional emails from Propelio by emailing [email protected] with the request. Users may also opt out of receiving emails and other messages from Propelio by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.
D- User data requests
Propelio provides users with a variety of ways to learn about, control, and submit questions and comments about Propelio’s handling of their data. To make a request, please email [email protected] with the request.
V. Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Propelio apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
After such notice, use of our services by users will be understood as consent to the updates to the extent permitted by law.